The EULAR Education only accepts online credit card payments directly through the website. Unfortunately, we can no longer offer bank transfers for individual costumers.
FAQ
Topic outline
- What are the available payment methods?
- How do I get an official EULAR receipt and/or registration confirmation letter?
The above-mentioned official EULAR documents are issued only upon request. Please send an email to education@eular.org along with your details and the transaction number.
- How do I get an official EULAR receipt and/or registration confirmation letter?
The above-mentioned official EULAR documents are issued only upon request. Please send an email to education@eular.org along with your details and the transaction number.
- I have paid for my course, how do I access it?Please log into the ESOR platform, and navigate to your dashboard, the course will appear under “My courses”. If you do not find it in your dashboard, please note that enrolment to the course may take up to 24 hours in some cases. If after then, you are still not be able to see it, please contact us at education@eular.org.
- My payment has gone through, but my course is not appearing. Where do I find it?
If your course does not appear on your user dashboard after successful payment, please allow up to 24 hours before trying again. If, after then, the course is still not visible, please contact us at education@eular.org.
- I cannot attend the course anymore; how do I cancel my participation?
You may cancel your registration, within 14 days of purchase date, via email to education@eular.org Please consult the Terms and Conditions regarding our Cancellation Policy.
- I have forgotten my password, what do I do now?
If you have forgotten the password to your account in the School of Rheumatology platform, follow these steps to reset it:
1. On the login page, click on "Forgot your password?"
2. Enter your registered email address.
3. Check your inbox for an email with a link to reset your password.
4. Click the link and follow the prompts to create a new password.
Once completed, you can use your new password to log in to your account. If you do not see the email, be sure to check your spam or junk folder.
- How long do textbook shipments take?
All shipments are currently handled directly by EULAR. Please anticipate a delivery time frame of 4-6 weeks.
Note: Please ensure that your valid mailing address and mobile phone number are current and saved in your user account. Neglecting to do so may prolong the processing time.
- What happened to the Education membership?
The EULAR Education membership (aka School membership) model was discontinued as of 31 December 2022 and is no longer offered.
- Is there an app I can use to access my courses?
No. There is currently no app available to access the online courses. Nevertheless, you can access your courses using the browser on your computer, mobile phone, or tablet device.
- Where can I find information on the exam process of EULAR Online Courses?
Kindly refer to our dedicated FAQ on EULAR Online Courses Exams.
- How can I download the PDF version of the course material?
Due to legal and technical restrictions, we cannot offer PDFs of course materials for our Online Courses. Course materials are copyrighted, and PDFs would make it difficult to protect this content. Additionally, our courses include interactive elements like videos, quizzes, and exercises that cannot be fully experienced in a static document. You can access all materials anytime through our online platform for the best learning experience.
- Does EULAR offer discounts or subsidies?
All EULAR online courses are already subsidised. Learners from LMI countries receive a 25 EUR discount for each online course.
- Still cannot find an answer to your question?
To efficiently answer your question and assist you better, please send an email to education@eular.org in the following format:
Subject title: (Choose category from the list below) + query
Subject Categories:
- Online course
- Live course
- Grant
- Bursary
- Exchange Programme
- Endorsed courses
- Textbook
- Payment
- User account issue
- Website bug
Please allow for a response time of 24 - 48 hours, should further investigation of your case/ issue be necessary.