EULAR School of Rheumatology
General terms and conditions
1. Scope of application
These General Terms and Conditions apply when you register for educational courses (hereinafter "course/s") offered by European Alliance of Associations for Rheumatology EULAR, Seestrasse 240, 8802 Kilchberg, Switzerland, Telephone: +41 44 716 30 30, email: firstname.lastname@example.org (hereinafter "EULAR").
2. Description of the Courses
2.1. In general
EULAR offers online and live courses.
The scope, the modules, the content and the duration of the course are described on the EULAR School of Rheumatology website, currently available under https://esor.eular.org..
The course, when given online or live, may differ from the description provided on the website EULAR School of Rheumatology. As a rule, the course are updated every year
2.2. Online Course
The online courses cover a given number of modules, followed by an online examination in each year.
As a rule, you must complete a module before being able to access the next one. After completion of the last module of the course, you will be entitled to take the examination. The examination is run annually at a given date and time period, which you will be notified in advance. Usually, if you register for a one-year online course in September you will be eligible to take the June online examination the following year once you have completed all required modules.
If you do not take the examination within the year, either because you have not completed all modules or for any other reason, your course will automatically be extended free of charge for one subsequent year. The same applies if you have not passed your examination. The online examination can be attempted maximum twice.
Passing the online examination results in a certificate of completion of the course and/or a course confirmation.
2.3. Live Course
The live courses generally take place in form of a conference in a European city and usually last for about two days.
A certificate of attendance might be issued at the end of the live course, where applicable.
Should a speaker be absent on short notice, EULAR will try its best to find a replacement for the planned date. In any case, EULAR will not (even partially) reimburse any fee under any circumstances.
Unless otherwise specified on the website EULAR School of Rheumatology, all courses are provided in English.
2.5. CME credits
CME credits are awarded for certain courses when you pass the online examination. For further information, please refer to the course-specific information on EULAR School of Rheumatology website.
3. Registration, Agreement and Cancellation Right
3.1. Online Registration and Admission Confirmation
You can register for a course by filling in the online form on the website EULAR School of Rheumatology.
Once you have filled in the form, EULAR will inform you of your admission by sending you an email. If the number of course participant places is limited, EULAR generally considers registrations in chronological order of receipt. However, EULAR can also apply other admission criteria.
3.2. Conclusion of the Agreement
The agreement on the course between EULAR and you is concluded once EULAR sends you the confirmation email of your admission.
3.3. Cancellation Right
You have the right to cancel your registration without giving any reason within 14 days from the conclusion of the agreement, i.e. from the receipt of our confirmation email.
To exercise your right to cancel, you must inform EULAR thereof by sending an email or a letter or by phoning EULAR (EULAR Educational Programme, Seestrasse 240, 8802 Kilchberg, Switzerland, Telephone: +41 44 716 30 30, email: email@example.com).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel your registration, EULAR will reimburse to you all payment received from you in this connection. EULAR will make the reimbursement without undue delay and not later than 14 days after EULAR was informed about your decision to cancel your registration. The reimbursement will occur by the same means of payment as you used to pay the fee.
4. Scientific Faculty
4.1. Names of the Members
On the course-specific information on the EULAR School of Rheumatology website, you will find the names of the members of the Scientific Faculty in charge of the course and of those who are the authors and contributors of the courses. You will also find the information on the authors and contributors when starting each online module.
The members of the Scientific Faculty may change each year. As a rule, they will not change during the course, although this might be the case on exceptional circumstances.
4.2. Members of International Faculty
All authors and contributors are working on a voluntary basis and without compensation to provide the content of the course and to update it regularly.
5. Teaching materials
In general, no teaching materials are offered or made available for download. In the event that teaching materials are available, they are included in the fee paid in order to attend the course. Copyrights to the teaching materials remain with EULAR.
6.1. Online Courses
The online courses terminate with an online examination. The online examination consists of questions, which you have to answer within in a set time frame.
The examiner is a medically trained, independent person responsible for surveillance of the online examination. The examiner receives a financial compensation from EULAR.
6.3. Appeal against the Results of the Examination
You have the right to appeal the result of your examination by sending an email to firstname.lastname@example.org. Your appeal must contain your first and last name, your address, email, the course identification and an explanatory statement on why you disagree with the results.
The EULAR arbitration committee will review your appeal. You will receive the decision of the arbitration committee by email within 4 weeks after the receipt of you appeal. You cannot appeal the decision of the arbitration committee. The appeal procedure is made available on the website of the EULAR School of Rheumatology.
EULAR handles appeals confidentially; they are recorded and kept for 10 years.
7. Fees and Terms of Payment
The fee for
the course, including the examination and teaching materials, if any, is set
out in course-specific information on the EULAR School of Rheumatology website. If
specifically mentioned, the fee can include benefits such as night
accommodation, meals, lectures, workshops, participation on the professor
The fee for
the courses remains unchanged for all courses during the scheduled course
period. Revised fees may apply to registrations for subsequent
scheduled courses (prices are subject to change). The fee published when you
register is decisive.
You must pay
the fee in advance during registration procedure. Together with your online
registration, you will have to pay the fee with the usual credit or debit
cards. EULAR offers payment via PayPal and bank transfer. PayPal will ask you
to enter into a user agreement for its services, on
which EULAR has no influence. Payments for live courses
by bank transfer are subject to a handling fee of EUR 40 (no handling fee by
8. Disclaimer of Warranty and Liability
8.1. Availability and Threats
EULAR does not warrant that the website EULAR School of Rheumatology or the course will be always available, uninterrupted or error free.
EULAR does not warrant that website EULAR School of Rheumatology will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats.
8.2. No Warranty for Technical or Medical Information
The courses are based on the information available at the time of their creation. As the state of the art and medical science is constantly changing through research and new scientific findings, EULAR does not warrant the completeness, accuracy and actuality of the technical or medical information.
These courses are not therapeutic recommendations and cannot replace the independent and complete analysis, evaluation, diagnosis, risk assessment, treatment or other medical activities by a medical specialist.
8.3. Exclusion of Liability
To the fullest extent permitted by applicable law, EULAR excludes any liability for any damages, loss, injury, or liability whatsoever suffered out of or in connection with the courses and the agreement you entered into with EULAR.
9. Interruption and Cancellation of Courses
9.1. No Interruption
No interruption is possible for the online courses. The course covers a number of modules, followed by an examination at a given date each year. You have to finish all modules and take the examination during the course period or during the additional year (see Section 2.2).
If you cancel a course (or do not appear to a live course), EULAR will not reimburse you, except in cases of hardship (e.g. death in the close family, illness with doctor's certificate, accident). EULAR decides at its entire discretion if there is a case of hardship and such decision is not subject to appeal. In case of hardship, EULAR will reimburse the fee less the costs incurred by EULAR, such as the commissions that EULAR had to pay to PayPal and/or to the credit or debit cards or the payment of non-refundable accommodation, etc.
EULAR will make the reimbursement, if any, without undue delay and not later than 14 days after EULAR was informed about the hardship. The reimbursement will occur on the same means of payment as you used to pay the fee.
10. Complaint Procedure
EULAR aims to provide the highest quality of services to you and values your feedback (positive and negative) and your comments. You can address your feedback and comments to email@example.com.
EULAR usually addresses complaints within one working week after receipt. If EULAR needs more time to evaluate your complaint, it will inform you of the reasons for the delay within one week.
If a EULAR employee cannot solve the issue directly in an appropriate way and to mutual satisfaction, you can consult the EULAR arbitration committee. You will receive the decision of the arbitration committee by email within 4 weeks after the receipt of you complaint. You cannot appeal the decision. The complaint procedure is available on the website of the EULAR School of Rheumatology.
EULAR handles complaints confidentially; they are recorded and kept for 10 years.
11. Technical Requirements and Login
11.1. Technical Requirements
You will need Internet access with a current browser version and a valid personal email address.
You must login to access the course. You undertake to keep your login data secret and to protect them from unauthorised access. You have to inform EULAR immediately if you are aware that third parties are or were abusing your login data.
EULAR holds or licenses all copyrights in the online course and in teaching materials. EULAR does not assign, transfer or license to you any copyright in connection with the courses.
13. Data privacy
By registering, you agree that EULAR processes your personal data for the purpose of organizing and performing the course. EULAR will, for example create class lists and email distribution lists, which are available to administrators, authors, examiners, speakers and participant of the course. You will also receive information about new courses and newsletters.
For further information on our data processing activities, kindly refer to EULAR's Data Protection Policy available on EULAR's website, currently under https://www.eular.org/data_protection_policy.cfm.
14. Applicable law and place of jurisdiction
The substantive laws of Switzerland are applicable, with the exclusion of the conflict of law rules. The exclusive place of jurisdiction is at the seat of EULAR, currently Kilchberg, Switzerland.
15. Entry into force
These General Terms and Conditions enter into force for registrations occurring after 1 July 2018.